Our
Mission
To
be the best service providers in business by every measure.
To
nourish an organizational culture which enables every member
to have joy and pride in their daily accomplishment.
To
establish a trusting, high-performance relationship with every
co-worker, customer, supplier and contractor we work with.
To
earn and maintain the reputation of always providing service
beyond the expected.
ACE
WORLD WIDE OF NY, INC. is a full service agent providing:
• 10,000 sq. ft. climate controlled warehouse
• Palletized
warehouse featuring new storage containers
• Handling
of origin and destination services for overseas shipments
• New
York State intrastate authority
• 100
mile radius of quality service
• Experienced
drivers, helpers and packers
• Agency
equipment available upon request
• Military
approved storage and West Point service
Service
Commitment
At
Ace, we have a personal, hands-on approach to doing business.
We anticipate problems before they occur with our door-to-door
Service Assurance Monitoring.
SAM
provides:
• A Personal Move Counselor - one contact person who's
only a phone call away
• Toll-free Check-in Number
• Ongoing Customer Contact - Solving problems on the spot,
as they occur at different stages:
- before the move - day of packing
- day of loading - day of deliver
• Prompt Follow-up on Details
• Auditing of Charges Before Invoicing
• Post-Move Performance Evaluations:
Our most recent evaluations show that almost 98% of Ace customers
replied "Yes!" when asked if they will use our services
again
Customer
Satisfaction
On
a scale of 1 to 5, Ace consistently earns an above-average rating
of 4.46
Our
People
At Ace World Wide, we strive to remember that the moving business
is much more than transporting things -- we're actually moving
lives and people. Our experienced moving teams are highly trained
in every aspect of the moving process, to help families make
an easy, smooth transition to a new life.
The
Ace Team:
• Rewarded for performance, follow-through & results
• Active within our industry & in the communities they
serve
• Come from a wide variety of backgrounds, education &
training, with demonstrated strengths in problem-solving, interpersonal
& communications skills
Ace
Drivers:
• Average 10+ years of experience
• Attend orientation, ongoing training & yearly review
meetings
• Meet Atlas World-Class Commitment Hauling Agent standards
• Strictly adhere to DOT safety regulations & drug
testing
